Returns & Exchanges

Changed Your Mind? No Problem!

Unworn product may be returned within 30 days of receipt for a refund or an E-Gift Card, excluding any applicable return shipping fees.

NEW! Click the button below to start your return online.

*Note: To access your order and start a return or exchange, please log in with the email address used at checkout.


During the return process you will be asked to make some choices:

  • You will be asked for your original order number and the shipping zip code. If you are returning a gift, please click the link that says "received a gift".

  • You will choose if you would like to print a pre-paid return label (a $5.99 fee will be deducted from your refund) or if you would like to return the items via the service of your choice at your own cost.

  • You must have a printer to use the pre-paid label option, as you will be asked to print the label yourself. Pre-paid labels are valid for 30 days from creation.

  • Please note: if you ship on your own we do not have any record of your tracking number and cannot provide email updates for status.

  • Once your returned item(s) have been received and processed by our warehouse team, your refund will be issued to your original form of payment (less any applicable service fees and original shipping charges). You will receive an email once your return has been processed. Please allow 7–10 business days after processing for the refund to appear on your card.

Want to make an exchange?

No problem—we’re happy to help you find the perfect fit.

During the return process:

  1. Select your return reason
  2. In the notes section, let us know you’d like an exchange
  3. Include the new product name and size you’d like instead

Once we receive your request, our team will review it and take care of the exchange for you.

Why Choose Okabashi?

Made in USA

Handcrafted in Buford, GA, we're proud to be in the remaining 1% of US footwear manufacturers.

Eco-Friendly

Our material is vegan, cruelty-free, and 100% recyclable. Scraps and non-saleable returns are turned into new product.

Easy to Clean

Our sandals will not shrink and the colors will not fade, no matter how often you wash them. Bye, germs!

Get In Touch

Have a question on your order or just a general inquiry?